SASSA Status Check for R350 Grant in South Africa

The South African Social Security Agency (SASSA) plays a crucial role in providing social grants and financial assistance to eligible individuals in South Africa. Millions rely on SASSA for disability grants, child support grants, and the R350 Social Relief of Distress grant introduced during the COVID-19 pandemic. To ensure proper administration and timely disbursement of these grants, SASSA has implemented a comprehensive status check system. This allows applicants to track their application status online, via mobile apps, SMS, phone calls, and in-person visits. With the high demand for the R350 grant, it’s essential that applicants understand how to check their status accurately.

This complete guide provides step-by-step instructions on how to check your SASSA status through every available channel. We will cover:

  • Logging in to the SASSA Online Portal
  • Using the Moya App for status updates
  • Status check via SMS and WhatsApp
  • Checking your status over the phone
  • Visiting your nearest SASSA office
  • Understanding the different status categories
  • Troubleshooting errors and issues
  • Important information on grant disbursements and payment dates

By following this guide, you will learn how to easily verify your R350 grant status and stay up-to-date on your application progress. Let’s begin!

Checking SASSA Status Online

The primary method for checking your SASSA status is through the official online portal. Follow these simple steps:

  1. Go to the SASSA status check website:
  2. Enter your 13-digit South African ID number in the required field
  3. Input the mobile number you used when applying for the grant
  4. Click ‘Submit’ or ‘Check Status’
  5. Your status overview will load on the next page
  6. Scroll down to view your status for each period/month

If the above website is inaccessible, you can also check directly on the homepage at Look for the “Check the status of your R350 application” section and enter your details there.

Understanding Online Status Categories

When checking online, your SASSA status will show one of the following:

  • Pending – Your application is still being processed
  • Validated – Your application has been validated
  • Approved – Your application has been approved
  • Rejected – Your application has been rejected
  • Declined – You are not eligible for the grant
  • Cancelled – Your grant has been cancelled
  • Paid – Grant payment has been issued
  • Banking details required – You need to provide your bank details

Each status is clearly defined on the SASSA website. If your status is pending, rejected or requires banking details, you may need to take further action before payment can be processed.

Using the Moya App to Check SASSA Status

The Moya App by MTN provides a convenient way to get SASSA status updates straight to your phone without needing airtime or data. Follow these steps:

  1. Download the Moya App on Google Play, Huawei App Gallery or Apple App Store
  2. Open the app and select ‘SASSA Grant’ under Discover
  3. Choose ‘SRD Status Check’ from the menu
  4. Enter your ID number when prompted
  5. Input your reference number provided by SASSA
  6. Click ‘Submit’ to view your status

The Moya App will display your latest status each time you log in. It even works without airtime and data bundles when used on certain mobile networks like MTN, Vodacom and Cell C. Stay up to date with your SASSA SRD status check conveniently on your phone.

Checking SASSA Status via SMS

You can also use SMS to check your SASSA status if you have airtime available on your phone. Here is the process:

  1. Open your messaging app and create a new message
  2. Enter your 13-digit South African ID Number
  3. Type the word ‘Status’ after your ID number
  4. Send this message to the SMS number 32555
  5. You will receive an SMS reply with your current SASSA status

This provides an easy way to check your status directly through SMS. Make sure you have airtime before using this method.

Key Benefits of Checking SASSA Status by SMS

  • No need for internet access
  • Get an instant status update
  • Automatic response with details
  • Works anywhere with mobile signal

Verifying Your Status via WhatsApp

Another option is to access your SASSA status via WhatsApp for quick automated responses. Just follow these steps:

  1. Save the SASSA WhatsApp number 082 046 8553 on your phone
  2. Open WhatsApp and search for the SASSA contact
  3. Send ‘Hi’ to start the conversation
  4. Follow the menu prompts to check your status
  5. Input your ID Number and reference number when asked
  6. Your status will display on the screen

This method provides convenient status updates without needing to visit a SASSA office or call the toll-free number. Your status is retrieved in real-time via WhatsApp.

Advantages of Using WhatsApp for SASSA Status

  • Easy access through a familiar app
  • Step-by-step guidance via chat
  • Status delivered directly on WhatsApp
  • Works without airtime or mobile data

Checking Your SASSA Status by Phone Call

You can speak to a SASSA agent directly by calling their toll-free number to check the status of your R350 grant application. Here is the process:

  1. Call the SASSA hotline on 0800 601 011
  2. Select your language of choice
  3. Follow the menu prompts to check your status
  4. Provide your ID Number and any other details as requested
  5. The agent will relay your latest status information
  6. Take note of any further instructions from the agent

This offers a personal touch where you can ask specific questions about your application. Make sure to call from the number you used on your application form for easy identification.

Key Tips for Checking Status by Phone

  • Call early to avoid long queues
  • Have your ID number and application details ready
  • Double check any status changes
  • Follow agent instructions carefully

Visiting a SASSA Office In-Person

For applicants without internet or cell phone access, visiting your nearest SASSA office in-person is an option. Here is the process:

  1. Locate your closest SASSA office
  2. Gather your ID book or card plus any application forms
  3. Arrive early to avoid long queues
  4. Take a queue number from reception
  5. Wait for your number to be called
  6. Approach the desk and request your status
  7. Provide your ID and details as needed
  8. Receive your status report from the agent

This allows you to engage directly with SASSA staff and representatives at your local office. Make sure to set aside adequate time – visits may take several hours depending on the queue.

Tips for Visiting SASSA Offices

  • Aim to arrive 1 hour before opening
  • Bring water, snacks, medication if needed
  • Charge your cell phone fully
  • Keep your ID and forms safe
  • Be patient and courteous

Tracking SASSA Status for Reconsiderations

If your R350 grant application was previously unsuccessful, you can request a reassessment through the SASSA reconsideration process. Here is how to check your status:

  1. Go to the SASSA website reconsideration portal:
  2. Enter your 13-digit South African ID Number
  3. Input your mobile number used during application
  4. Select ‘Send PIN’
  5. Check your SMS for the one-time PIN
  6. Input the PIN code on the website
  7. Your reconsideration status will display

This portal allows you to track the progress of your reconsideration request. Be sure to provide accurate information to match your original application details.

Reconsideration Status Categories

  • New – Your reconsideration request has been received
  • Pending – Your request is still under review
  • Approved – Your grant application has been reconsidered and approved
  • Rejected – Your reconsideration request has been unsuccessful

Follow any further instructions from SASSA if your reconsideration status changes. You can submit an appeal if the request is rejected.

Understanding the SASSA Status Check Failed Error

One common error applicants may encounter is a ‘Status Check Failed’ message. This occurs for the following reasons:

  • No network connection or website inaccessible
  • Provided ID number does not match Home Affairs records
  • Cell phone number entered is incorrect
  • System downtime or technical error

If you receive this message, first check your internet connection and mobile data access. Retry entering your details carefully and double check for accuracy. If the error persists, try alternative methods like SMS, phone or visiting your SASSA office.

Troubleshooting Tips for Status Check Failed

  • Reload webpage and retry
  • Use a different device or network
  • Ensure ID number and mobile are entered correctly
  • Try checking at a later time
  • Contact SASSA call center for assistance

With patience and by verifying your information, a ‘Status Check Failed’ error can often be resolved. Contact SASSA directly if problems continue.

Tracking Your SASSA Status Via GovChat

The GovChat app provides another way to check your SASSA status conveniently from your phone. Here is how it works:

  1. Download GovChat from your device app store
  2. Open GovChat and search for ‘SASSA’
  3. Click the SASSA Status icon
  4. Enter your ID Number and select ‘Submit’
  5. Input your reference number when prompted
  6. Your SASSA status will display on screen

GovChat uses automated responses to deliver real-time status updates straight to your device. It offers an easy and accessible status check option.

Key Features of Using GovChat for SASSA

  • User-friendly interface
  • Pre-populated responses
  • Instant status updates
  • Works offline via SMS
  • Support in all 11 languages

How to Update Your Contact Details

Keep your contact details updated with SASSA for smooth communication. Here are the steps:

  1. Visit and select ‘Update Contact Details’
  2. Enter your 13-digit South African ID Number
  3. Input your SASSA application reference number
  4. Click ‘Submit’ to proceed
  5. Provide your email address if available
  6. Enter your new cellphone number
  7. Select the reason for changing your number
  8. Input the OTP sent to your old number via SMS
  9. Click ‘Submit’ to finish

Ensure SASSA has your latest contact information for improved communication and notifications. Update details promptly when they change.

Why Updating Contact Details is Important

  • Get SMS notifications on status changes
  • Confirm your identity easily
  • Avoid grant payment issues
  • Stay up to date on disbursements
  • Quickly resolve queries

Reporting Fraud or Misuse of SASSA Grants

If you suspect potential fraud or misuse of SASSA grant funds, report it immediately through these channels:

  • Call the SASSA Fraud Hotline on 0800 701 701
  • Email:
  • Visit your nearest SASSA regional office in-person

Your report will be investigated confidentially. Providing any evidence or documentation that supports your report is recommended. Let’s all work together to uphold the integrity of SASSA’s grant programs.

Tips for Reporting SASSA Fraud

  • Explain the situation clearly and accurately
  • Include dates, times, locations, names, ID numbers if known
  • Attach any screenshots, photos, videos or documents
  • Follow up if you have new information
  • Keep your report confidential

How COVID-19 Impacted SASSA Grants

The COVID-19 pandemic significantly affected South Africans’ livelihoods. In response, SASSA introduced the special Social Relief of Distress (SRD) grant of R350 per month to support citizens during this crisis. Key impacts include:

  • Over 7 million SRD grant applications processed
  • R15 billion disbursed in SRD grants between May 2020 – October 2022
  • Strict eligibility criteria for unemployment with no other income
  • SRD grants still available until March 2024

Ongoing changes to SRD grant criteria and regulations have also impacted applicants, including:

  • Introduction of an online application system
  • Updated application workflow requiring reapplications
  • Enhanced verification processes and fraud prevention
  • Shift from automatic monthly payments to re-evaluation each period
  • Appeals and reconsideration process for declined applicants

It is important to stay up-to-date with the latest SASSA announcements during COVID-19 by checking their website, following social media or calling the toll-free number. Adapt to changes in status check procedures, grant eligibility and application workflows to ensure you continue receiving funds.

Key SASSA COVID-19 Grant Reminders

  • SRD grants prioritized for unemployed individuals
  • Strict eligibility criteria enforced through status checks
  • Reapply and check status monthly
  • Provide accurate information for improved verification
  • Adhere to grant usage terms and conditions

How to Change Your SASSA Banking Details

Follow these steps if you need to update your banking details for SASSA grant payments:

  1. Visit and select ‘Change Banking Details’
  2. Enter your 13-digit South African ID Number
  3. You will receive an SMS with a secure link
  4. Click the link in the SMS to proceed
  5. Carefully follow the provided instructions
  6. Input your new account details as requested

Make sure the account is in your name, not another individual’s. Updates will apply to future grant payments after verification. This prevents delays or issues with receiving your funds.

Why Your Banking Details Matter

  • Incorrect details can prevent payments
  • System needs your latest account information
  • Avoid attempted payments being rejected
  • Prevents grant funds being sent to wrong accounts

How to Check SASSA Balance Status

You can check your SASSA balance conveniently via your mobile phone. Follow these steps:

  1. On your cellphone, dial *120*69277#
  2. Select option 1 – Balance Enquiry
  3. Enter your 13-digit South African ID Number
  4. Follow the prompts to receive your balance via SMS

This quick USSD process helps you easily view your available balance at any time. Remember to check your statement for recent transactions.

Benefits of Checking Your SASSA Balance

  • Monitor grant receipts and spending
  • Avoid exceeding your limit
  • Plan purchases or withdrawals
  • Confirm correct amount received
  • Detect any unauthorized spending

SASSA Grant Payment Dates

Knowing the payment dates for your SASSA grant is key to timely receipts. Dates vary by grant type. The schedule below shows confirmed dates for the R350 SRD grant:

R350 Grant Payment Dates for October 2023 – March 2024

MonthPayment Date
October 202328th October 2023
November 202330th November 2023
December 20231st December 2023
January 20242nd January 2024
February 20242nd February 2024
March 20241st March 2024

If your grant status is approved, check these dates and ensure your banking details are up-to-date to receive prompt payment.

Tips for SASSA Payment Dates

  • Mark dates in your calendar
  • Setup payment notifications
  • Watch for SMS or email alerts
  • Monitor account credits

How to Cancel Your R350 Grant Application

If your circumstances change and you no longer require the special COVID-19 SRD grant, you can cancel your application:

  1. Go to and select ‘Cancel Application’
  2. Enter your 13-digit South African ID Number
  3. Click the button to confirm cancellation

This permanently cancels your application. You will need to reapply from scratch if requiring the grant again in future.

Key Reasons Applicants Cancel SASSA Applications

  • Obtained employment
  • Started a new business
  • Earn other forms of income
  • Do not meet eligibility criteria
  • Wish to reapply later

Thoroughly consider your decision before cancelling your application. Reach out to SASSA if you require any guidance or assistance.

How to Reinstate a Cancelled SASSA Application

If your R350 grant application was previously cancelled but you now want to reinstate it, follow these steps:

  1. Go to and select ‘Reinstate Application’
  2. Enter your 13-digit South African ID Number
  3. Click the button to reactivate your application

This conveniently allows reinstatement of your cancelled application. SASSA will resume application processing to determine your grant eligibility.

Why Applicants Reinstate Cancelled Applications

  • Lost job or income source again
  • Business failed to succeed
  • Reconsidered decision to cancel
  • Did not obtain other grants
  • Require financial assistance

Avoid frequently cancelling and reinstating your application without good reason. Rather pause payments if your circumstances temporarily change.

How to Check Status of Reconsideration Requests

If you previously applied for reconsideration and want to track the status, follow these steps:

  1. Go to the SASSA reconsideration portal:
  2. Enter your 13-digit South African ID Number
  3. Input the mobile number used on your application
  4. Select ‘Send PIN’
  5. Input the one-time PIN received via SMS
  6. Your reconsideration status will display on screen

New applications no longer allow reconsiderations. This is only for previous submissions. The status helps indicate where your re-evaluation request is in the process.

Understanding Reconsideration Status Categories

  • New – Reconsideration request received
  • Pending – Request still under review
  • Approved – Original application approved on reconsideration
  • Rejected – Reconsideration request unsuccessful

Approved reconsiderations allow applicants to proceed with their original grant application. Rejected requests can be appealed.

How to Appeal a Rejected SASSA Application

If your R350 grant application was rejected, you can lodge an appeal by:

  1. Gather supporting documents and a motivation explaining why you are appealing
  2. Visit your nearest SASSA office within 90 days of being declined
  3. Complete an Appeals Form requesting reconsideration
  4. Submit the form with your documentation to SASSA
  5. Track your appeal status online or via calls/visits

Ensure your appeal motivation outlines why you believe you still meet the eligibility criteria for reconsideration. Appeals are carefully reviewed before a final decision is provided to you.

Tips for Appealing Successfully

  • Highlight factual errors in your rejection
  • Explain how your circumstances meet the grant criteria
  • Provide evidence of being unemployed or lacking income
  • Submit new documentation that supports your case
  • Remain respectful and calm

How to Withdraw SASSA Grant Money

If you have an approved SASSA grant, here are ways to withdraw your funds:

  • Use your SASSA card at ATMs or participating retailers for fee-free cash
  • Go to a SASSA office for over-the-counter cash withdrawals up to R500 per day
  • Collect urgent cash grants up to R180 at SASSA offices
  • Request monthly payments into your personal bank account
  • Withdraw at selected post offices by providing your ID number

Prioritize safety when collecting grants by concealing cash, memorizing your PIN, avoiding isolated areas and immediately reporting lost cards. Contact SASSA with any concerns around grant collections or withdrawals.

Top Tips for SASSA Grant Withdrawals

  • Use ATMs in busy, well-lit areas
  • Do not share your card or PIN with anyone
  • Check statements for irregular transactions
  • Notify SASSA if your card is lost or stolen
  • Take care when travelling home with cash

How to Reset Your SASSA Password

If you are locked out of your SASSA online account, you can reset your password easily by:

  1. Go to and click ‘Reset Password’
  2. Input your 13-digit South African ID Number
  3. Retrieve the OTP sent to your cellphone
  4. Enter the OTP on the reset password page
  5. Create a new strong password
  6. Re-enter your new password to confirm
  7. Log into your profile using the new password

This allows quick access to your account if forgotten. Opt for a password with letters, numbers and symbols for improved security.

Tips for SASSA Password Safety

  • Never share your password with others
  • Change it every few months
  • Avoid using personal information
  • Enable two-factor authentication
  • Store passwords securely

SASSA Contact Details

Get in touch with SASSA using these contact channels:

Check the SASSA website for addresses and contact details of local offices in your province. Reach out for help with status checks, applications, appeals, payments or account issues.

People Also Ask

What does SASSA status check failed mean?

A failed status check usually means there is a network error, incorrect ID number entered, system downtime or the applicant’s details do not match Home Affairs records. Retry entering details carefully, check internet access and try again later. Contact SASSA if issues persist.

Why is my SASSA status still pending?

A pending status means your application is still being processed and reviewed by SASSA. Verification and screening can take weeks or months. Wait for approval notification from SASSA via SMS once completed before submitting your banking details.

What if my status is approved but I got no SMS?

If your status is approved but you received no confirmation SMS, it likely means SASSA has not processed payment yet. Approved does not mean paid. The pay date field will specify the payment date once available. Contact SASSA if already past the pay date.

How do I check old SASSA status from previous years?

You can use the online status check website to retrieve your historic status from previous periods or years since 2020. Simply enter your ID and mobile number used that time to view your past application status.

What does ‘Referred’ status mean?

‘Referred’ means your application was randomly selected for additional internal quality assurance processes at SASSA. It does not indicate whether approved or declined.

Why do applicants reapply for the SRD grant?

SRD grant applicants need to reapply and reconfirm their eligibility every month. This allows SASSA to reassess any changes in unemployment status or income sources according to the updated criteria.

How often is the SASSA status updated?

Your status is updated as soon as there are any changes or updates from SASSA’s side in terms of validating your application, verification checks, approvals and payments. New statuses are visible right away when you do a status check.

How do I check my Sassa status?

You can check your Sassa status online at by entering your ID number and phone number used during application. Alternatively, use the Moya app, check via SMS to 32555, call 0800 601 011 or visit your nearest Sassa office.

Why is my Sassa status declined?

Your Sassa status may show declined if you do not meet the eligibility criteria, such as having employment, income sources or registered for UIF. Declined status could also result from identity verification failure or providing incorrect details. You can appeal a declined status within 90 days.

How do I change my number on Sassa application?

Visit, select ‘Update Contact Details’, enter your ID and reference number, provide your new cell number and OTP sent to old number to complete the change.

What does reapplication pending mean?

Reapplication pending means SASSA has not received your new application or reapplication for the ongoing SRD grant. These need to be submitted monthly. Follow up to ensure SASSA received your latest application.

How do I check Sassa balance?

You can check your Sassa balance by dialling *120*69277# on your phone, choosing option 1 for Balance Enquiry, entering your ID number and following the prompts to receive the balance via SMS.

What does bank details pending mean?

Bank details pending status means your Sassa application was approved but you still need to provide your banking details for grant payments to be processed. Visit a Sassa office or the website to submit your account details.

How do I change bank details for Sassa?

Go to, select ‘Change Banking Details’, enter ID number to get an SMS with a link to safely update your account information for Sassa payments.

What does approved status mean?

Approved status means your Sassa grant application has been accepted but does not indicate payment made yet. To get payment dates, check your status which will specify the approved date of payment once available.

How do I check old Sassa status?

You can check your previous Sassa status by entering your ID number and application mobile number used for that period into the online status portal. It will retrieve your historic status.

Why is my Sassa status pending?

Your status can remain pending for weeks or months during the SASSA application review and verification process. Wait for approval notification via SMS once completed before submitting your banking details.


Checking your SASSA status frequently is crucial to track your R350 grant application and ensure timely receipt of approved funds. This guide provided step-by-step instructions to check your status through the SASSA website, mobile apps, SMS, phone, in-person and more. Understanding the different status categories also helps applicants interpret the status displayed.

Be sure to keep your personal details and banking information updated with SASSA for smooth processing. Know the scheduled grant payment dates and withdrawal options. Report any suspicious activity and adhere to usage terms and conditions if approved. Adapt to ongoing changes in criteria and application processes due to COVID-19 regulations.

By following this comprehensive SASSA status check guide, you can take control of your application, receive prompt updates and get the financial assistance you need during these difficult times.


JNVSOLAN is an industry veteran with over a decade of experience in Stamps & Postage, Open Close Hours, Restocking & Shipping, EBT and Pay, and General Topics. His expertise and dedication to these fields make him a valuable asset to our team. Trust his insights for all your niche-related queries.

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